Job Description

Position: IT Business Analyst/Salesforce Business Analyst

Location: Jacksonville, FL (Hybrid)

Duration: 6+ months

Job Description:

Responsibilities include:

• Assist in translating the business and user needs into requirements across the sales lifecycle
• Partner with technology in agile environment to implement both large scale and small changes
• Assist in creating user Agile Epics and stories and business requirements and track project milestones for project initiatives
• Assisting in the creation and communication of project deliverables
• Drive process improvements and standardize processes across departments
• Deliver change that provides data integrity and quality within Small Business Salesforce.com
• Create and execute business acceptance test plans and test scripts
• Ensure requirements are captured, prioritized and communicated to appropriated groups
• Facilitate meetings with stakeholders and subject matter experts
• Coordinate implementation related activities, and provide guidance and support to the other team members

Required Qualifications

• 2 to 5 years CRM experience
• 3-5+ years experience on large scale projects/initiatives
• Prior experience with CRM and Salesforce.com
• Agile software development experience including user stories and end user testing
• Strong analytical and data skills
• Able to manage multiple priorities and strategies in parallel
• Strong oral and written communication skills
• Experience analyzing and solving complex business problems
• Self-motivated; ability to work without lots of supervision
• Ability to work in a fast-paced, demanding, client-driven environment, across cross-functional organization
• Proficiency in computer skills and professional programs (for example Microsoft Office, PowerPoint)

Desired Qualifications

• Knowledge of CRM solutions particularly Salesforce
• Broad understanding of Risk and Compliance standards, policies and procedures
• 3+ years experience with relationship management or engagement management experience
• Previous experience or involvement in change management or project management / understanding of best practices
• Understanding of operational risks and their impacts.

Share resume to ranga@meritore.com

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