Job Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Communicate with housekeeping to make sure guest rooms are ready
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Handle customer complaints as necessary

Qualifications:

• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school diploma, GED, or equivalent
• 1+ year of hotel industry experience or related job preferred

About Company: The Four Seasons Island Resort and its amenities include a delightful 9-hole golf course, salon and spa, indoor saltwater swimming pool, tennis court, and much more. Tucked into the north woods of Wisconsin, the Four Seasons Island Resort is located on the 100-acre Miscauno Island in the Menominee River, which divides Wisconsin and the Upper Peninsula of Michigan.

Job Tags

Seasonal work, Work at office, Start working today, Flexible hours,

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