Job Description

Description
Supports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone. The DDTP offers specialized telephone equipment, Traditional Rely Services, and speech generating devices to eligible deaf and disabled Californians.
Requirements
Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options.
Assists customers with education and/or training regarding available services
Provides troubleshooting and technical support for equipment malfunctions and/or usage problems
Maintains the program database logging service records to comply with programmatic administration and reporting requirements
Coordinates with providers to resolve customer complaints
Works closely with Field Advisors to request and schedule field visits as appropriate
Provides complete and accurate notes on all customer interactions, ensuring the accuracy of program files and processes in accordance with state contract requirements
Places outbound calls as needed
Maintains compliance with all company, contractual, and state policies and standards
Maintains professionalism with customers, peers, and management
Acknowledge and adhere to all DDTP Privacy Policy and Information Security protocols
Other job duties as assigned
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
Familiarity with, or ability to learn telecommunication access options, accessible telecommunication equipment (i.e. TTY, amplified phone, CapTel, alerting signalers, cell phone amplifiers, iDevices, phone features for visual or speech impairments), and know how to fit individuals with the necessary equipment
Familiarity with local, state, and national resources for the deaf, deaf-blind, and hard of hearing population
Ability to utilize language, social, and cultural sensitivity to engage with California’s diverse populations
Favorable consumer-relations skills and personality patterns for representing CSD, DDTP, and CPUC well within the deaf/hard of hearing community, elderly population, service providers, and vendors
Excellent oral, visual, and written communication skills
Superior multi-tasking, organizational, record-keeping and time-management skills
Computer knowledge of database work and MS Office operations
Highest regard for confidentiality
Qualifications
A minimum of High School diploma or equivalent
6 – 12 months of previous customer service experience

Job Tags

Contract work, Local area,

Similar Jobs

Underwater Engineering Services, Inc.

Skilled Construction Laborers Job at Underwater Engineering Services, Inc.

UESIis seekingfull- and part-time skilled construction laborers (Carpenters, Concrete laborers, andpile drivers) to join our Fort Pierce, FL, team. Do you value a company that puts employee satisfaction at the forefront of who they are? If so, UESIwants you! UESIis a...

Get It - Marketing

Marketing Manager US (DeFi) - Remote Job at Get It - Marketing

Marketing Manager - Blockchain Focus (Remote, US-Based) Are you passionate about blockchain technology and decentralized finance (DeFi)? We're seeking a talented and motivated Marketing Manager to join a cutting-edge team pushing the boundaries of innovation in the crypto...

OJ Digital Solutions

e-Commerce / Amazon Graphic Designer - Infographics, Packaging & Logos Job at OJ Digital Solutions

...OJ Digital Solutions is seeking a motivated and experienced Graphic Designer to join our 100% remote team as a contract / per-task based... ...mainly for Amazon and other ecommerce platforms. # Create packaging designs # Create logo/branding designs # Print design (flyers...

Danaher Corporation

Sales Representative (Genomics) Job at Danaher Corporation

...potential and make a real difference within life sciences, diagnostics and biotechnology?At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.You'll...

Oklahoma Office of Juvenile Affairs

Advocate General Job at Oklahoma Office of Juvenile Affairs

...public service to apply and join our team. Basic Purpose The Advocate General within the Office of Juvenile Affairs oversees a... ...Supervises personnel at children's institutions and facilities as student defender/representatives. Investigates unresolved juvenile...

Customer Advisor (Redding) Job at Communication Service for the Deaf (CSD), Redding, CA

RlFzOU9mV0UvTk5DMnBydW5nQlg1SFEy