Role: Business Analyst - Siebel / Servicemax
Waukesha WI
Onsite
Provide support for Siebel CRM applications, ensuring timely resolution of incidents and service requests.
Perform root cause analysis and implement permanent fixes for recurring issues.
Collaborate with business users to understand data needs and deliver actionable insights using SQL.
Support data extraction, transformation, and validation activities for migration from Siebel to Salesforce.
Monitor system performance and proactively identify potential issues.
Participate in CRP, UAT, and production rollout support.
Document technical solutions, standard operating procedures, and known issues.
Work closely with cross-functional teams including development, QA, infrastructure, and business stakeholders.
Good functional Knowledge of Siebel and experience on Siebel
Knowledge in Servicemax will be helpful.
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